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⚠️ Important: IMEI Registration Guidelines

Double-check the IMEI before registering. Inform your retailers or users also. Mistakes are difficult — and sometimes impossible — to fix.

Why it matters:

Made a mistake? Here's what you can do:

Situation What happens
Wrong IMEI registered, device not yet enrolled Raise a support ticket within 4 days — our team can delete it
Wrong IMEI registered, device already enrolled Cannot be deleted; can only be Released (permanently loses DLC lock capability)

Key takeaway: There is no API to delete a pending key. A support ticket is the only option — and only if the device hasn't connected to the internet yet.

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For all the apis headers are needed, header: x-token: <value>

Note: config is not needed